Departure and death¶
When a resident leaves the facility or passes away, all you need to do is close their stay: Resthome stops billing on the correct date and prepares the adjustment for what was billed in advance.
Close the stay¶
Open the resident’s record → their stay.
Click End Stay.
Enter the End Date & Time and the Departure Reason (death, external transfer, return home…).
Click End Stay to confirm.
What Resthome does automatically¶
Billing stops on the correct date: nothing is billed after the departure.
Credit note for prepaid accommodation: since accommodation is billed one month in advance (anticipatory billing), if the resident leaves partway through an already-billed month, Resthome automatically prepares a credit note to refund the unoccupied period. You are notified when it is created.
In Belgium
The closure also prepares the Annexe 11 departure notification to the mutuality, and the INAMI allowance stops at the end of the INAMI intervention. See Billing a month in Belgium and Agreements (eAgreement).
Anticipatory billing, in plain terms
One month of accommodation is billed the previous month. That is why a departure partway through a month gives rise to a refund (credit note): it had been billed in advance, and it is adjusted upon departure. The care allowance and the supplements, however, are billed on the month actually served.
Reopen a stay closed by mistake¶
If you closed a stay in error (or in the case of a death recorded by mistake), you can reopen it: Resthome restores billing and cancels the adjustments as long as they are not yet final.
If the month is already posted
As everywhere, if the invoice in question is already posted, the correction goes first through a reset to draft or a credit note, then a refresh. Other residents are not affected.