Absences and hospitalisations¶
When a resident is away (hospitalisation, holidays, family leave), this affects the billing of the period — the care allowance above all. Resthome adjusts it automatically from the absence you record.
Record an absence¶
Open the month’s billing period, or the resident’s file.
Add an absence, specifying:
the resident;
the type (hospitalisation, holidays, etc.);
the departure date/time and the return date/time (or leave the return blank while the resident has not come back yet).
Save.
You don’t need to click “Refresh”
Adding, modifying or deleting an absence automatically synchronises the billing of the resident concerned: the care allowance is recomputed. See billing.
Effect on the allowance¶
The care allowance (the insurer’s share) is computed on the presence days. An absence reduces this allowance for the days concerned.
Whether a day of departure or return counts as a presence day depends on the time: the dates and times of departure and return therefore matter — Resthome relies on them for an exact count.
The accommodation share (the room, paid by the resident) follows its own rules according to your agreement.
In Belgium
Days are counted on presence at noon (Brussels time). An absence of more than 72 hours, or any hospitalisation, prepares an Annexe 11 notification for the mutuality as soon as it is recorded; the return prepares an Annexe 7. Deleting the absence withdraws them while the mutuality has not validated them. See Billing a month in Belgium and Agreements (eAgreement).
Cancel an absence¶
An absence entered by mistake? Delete it or set it back to draft: Resthome rolls it back cleanly — the care allowance is recomputed as if the absence had never happened.
Month already invoiced
If the month’s invoice is already posted for this resident, Resthome does not change that month automatically (protection against double invoicing). To correct it anyway: reset the invoice to draft (or create a credit note), then refresh. The other residents in the period are not affected.